What is new?

Last updated May, 2024.

May 24

  • Twise is now quite a bit faster

    • Response times are down to around 3 seconds most of the time

    • That is much faster than most text based website chatbots even

  • The website widget now has a welcome message

    • You can configure the message as well as if the browser title should change or not to alert the user that they can talk to the twise

    • Learn more

  • Customise the welcome card

    • You can change the colors and text for the welcome card (the popup that appears when the user starts the conversation)

    • That can be under Design > Welcome card

  • Further design customisation

    • We've added more design tweaks, including setting header text weight and link fonts and colours.

    • We've also added font preview in the dropdown boxes.

    • Go to DESIGN > Theme to change this

  • Custom voice management

    • You can now view and add custom voices

    • You can find this feature under your account (the avatar in the top right corner in the admin)

May 9

  • Knowledge card creation is better and faster

    • The creation of knowledge cards from documents, scrape a website, audio or video files is now faster

    • We've deployed new AI models to deal with this. Please let us know if you see any issues.

  • Leads are now captured on a separate page & email alert

    • If you turn on the leads function your twise will ask your visitors if they want to leave their email or phone number

    • That information is now shown on a separate lead list

    • Each time a lead comes in it will also be sent to you, as the owner of the twise, via email together with the conversation history

  • The Call To Action setting has moved to the Lead page

    • Activating the CTA will show a button at the top of your twise

    • Clicking the button will either open a form, or an external link

    • You can activate this setting on the Lead page

  • Design customisation

    • You can now change the font sizes and the text alignment. There is a new tutorial for this here

    • You can also toggle on/off all the other elements on the twise canvas, including the avatar and the hamburger menu. This is helpful when you are using the embed feature or the widget to not have one menu on your site and then another one inside the twise.

    • The input box, where the user types their message, can be switched to a dark version, which might match better your website design

    • All these features are found on the DESIGN tab

  • Open the widget from a custom button

    • If you use the website widget, where the twise opens in a layer above the page, you can hide the avatar and instead use any button or element on your page to open it

    • Any link or element on your page can be given a class which will open the widget

    • Learn more here

  • Custom domains

    • We have enabled the option to host your domain which means that your twise can have its own domain

    • Please reach out to us if you're interested in activating this: hello@twise.ai

  • Videos and audio can now auto-play

    • A cool way to make your twise come alive is to have a video as your welcome visual

    • You can have the video auto-play as well as have it loop

    • These settings are avilable when you upload a new video

April 30

  • Design customisation

    • You can now change the visual aspect of a twise, including changing the fonts and the colours.

    • This can be found in the admin under the Design tab

  • Widget that can be embedded on your site

    • You have seen the widgets on websites everywhere where you click a little avatar or icon down in the right corner to open a chat bot

    • We have added a similar feature so your users can speak with your twise without leaving the page

    • Just copy a piece of code and add it to the webpage where you want it to show

    • Learn more

  • Lead capture

    • You can now have your twise ask your customers for their contact information if/when they show that they are interested. Their contact information will be added to a separate tab.

    • We will soon build out further functions for how you can get the email sent to you via email as well as have it pushed into other systems, like a CRM.

    • Learn more

  • Content import via XML or CSV

    • You can bulk upload content into your twise by uploading a list of links, or documents, using CSV and XML formats.

  • Speed and latency improvements

    • We have made many smaller changes to reduce the speed and latency.

    • We have been running promising trials with new language models that will drive down the latency even further although at the moment none of them are good enough to deliver the quality we need.

Last updated