Understand the Visitor: Setting Up Twise for Personalized Engagement

This guide will help you configure your AI assistant to effectively engage visitors, collect valuable information, and provide a seamless user experience tailored to your business needs.

1. Crafting Your Welcome Message

The welcome message is the first interaction visitors will have with your AI assistant. By making it a question, you can immediately guide the conversation and set the tone. For example:

• Example 1: “Hello and welcome! What brings you here today?”

• Example 2: “Welcome! Are you looking for travel advice, booking options, or inspiration?”

• Example 3: “Hi there! What language would you like to communicate in?”

This approach encourages visitors to share their needs right away and helps Twise personalize its responses.

2. Adding Conversation Starters

Conversation starters are quick, clickable options that guide visitors and provide structure to their interaction. These can be tailored to your business goals, such as gathering specific insights or speeding up the inquiry process. For instance:

Travel Industry Example:

• “I’m traveling alone.”

• “I’m looking for family trips.”

• “Tell me about budget-friendly options.”

Retail/E-commerce Example:

• “Show me trending products.”

• “Help me find a gift.”

• “I need product recommendations.”

Language/Preference Example:

• “Let’s talk in English.”

• “I prefer Spanish.”

• “Switch to French.”

How To Change The Welcome Message and/or Conversation Starters

You can find the welcome message and conversations starters under BASICS - WELCOME:

3. Configure the Communication Style

Twise allows you to define how it interacts with visitors by creating a structured list of questions that guide the conversation. Here’s an example setup:

"When engaging visitors, follow these steps:

1. Ask: “What’s your destination?”

2. Ask: “What’s your budget?”

3. Ask: “Are you traveling alone or with others?”

4. Confirm details like name, contact info, and preferences.

5. Suggest relevant solutions based on their input."

This approach ensures Twise collects the information you need while maintaining a natural conversation flow.

How To Change The Communication Style

Go to BASIC SETUP - COMMUNICATION STYLE:

Best Practices

• Keep your welcome message short and engaging.

• Use conversation starters to guide visitors and offer immediate value.

• Regularly update your communication style to reflect common visitor needs and preferences.

• Test and iterate: Review insights from Twise to refine your questions and suggested topics.

Make sure to reset the conversation when you are testing.