Twise provides detailed insights into what your users have been asking about, it extracts keywords, sentiments and a list of questions asked.

You can also see the unanswered questions which is a great way to keep on improving the answer quality.

Unanswered questions

We suggest that you copy the unanswered question and use that to create a new knowledge card by clicking the icon that looks like a speech bubble with a plus inside it.

You can also mark a question as answered by clicking the two check marks (this will remove the question from the list).


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