Insights
Twise provides detailed insights into what your users have been asking about, it extracts keywords, sentiments and a list of questions asked.
You can also see the unanswered questions which is a great way to keep on improving the answer quality.
Unanswered questions
We suggest that you copy the unanswered question and use that to create a new knowledge card by clicking the icon that looks like a speech bubble with a plus inside it.
You can also mark a question as answered by clicking the two check marks (this will remove the question from the list).
Screenshots
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