Twise Help Center
  • Welcome 👋
    • Quick start guide
    • [Video] Beginners guide on how to edit and share a twise
    • [Video] Tips, tricks and admin walk through
  • Content
    • How twise learns from your content
    • Knowledge cards
    • Best practise for adding content
    • Understanding how twise works with your content
    • How to match answers with visuals
    • Include links in answers
    • What kind of content can be uploaded?
    • Video and audio files
    • Adding lists and structured content
    • The basics of how knowledge retrieval works
    • Bulk import content via CSV or XML file
  • Content - Collections
    • What are collections?
  • Collections API - Events
  • Importing a collection via a Twise XML Feed
  • SHARING
    • [Video tutorial] How to get twise onto your website
    • How to share a twise
    • Website widget
    • Embed onto your site
    • Access rights
  • OTHER
    • Understand the Visitor: Setting Up Twise for Personalized Engagement
    • Lead capturing
    • Contact form & CTA
    • Insights
    • Voices
    • Privacy and security
    • Zapier Integration
    • How to iterate and improve answer quality
    • How do I upgrade to a paid plan?
    • How do credits work and what happens if you run out?
    • Delete a twise
    • API Guide
    • Enterprise plan onboarding
  • DESIGN
    • How to add a menu & navigation
    • Custom design
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  • Unanswered questions
  • Screenshots
  1. OTHER

Insights

Twise provides detailed insights into what your users have been asking about, it extracts keywords, sentiments and a list of questions asked.

PreviousContact form & CTANextVoices

Last updated 6 months ago

You can also see the unanswered questions which is a great way to keep on improving the answer quality.

Unanswered questions

We suggest that you copy the unanswered question and use that to create a new by clicking the icon that looks like a speech bubble with a plus inside it.

You can also mark a question as answered by clicking the two check marks (this will remove the question from the list).

Conversation history for unanswered questions

By clicking the time icon you can open the full conversation history and see the full context of what the user was asking about that could not be answered.

Screenshots

knowledge card
General usage statistics
Keywords, sentiments and questions, including unanswered questions