# Insights

You can also see the unanswered questions which is a great way to keep on improving the answer quality.  

### Unanswered questions

We suggest that you copy the unanswered question and use that to create a new [knowledge card ](/content/knowledge-cards.md)by clicking the icon that looks like a speech bubble with a plus inside it. 

You can also mark a question as answered by clicking the two check marks (this will remove the question from the list).

<figure><img src="/files/K58RAcdpIGigJunJk08H" alt=""><figcaption></figcaption></figure>

#### Conversation history for unanswered questions

By clicking the time icon you can open the full conversation history and see the full context of what the user was asking about that could not be answered.

<div align="left"><figure><img src="/files/772LMF8wRO5J57By9zjJ" alt="" width="299"><figcaption></figcaption></figure></div>

### Screenshots

<figure><img src="/files/KYnigk6LWSYOb62rYodU" alt=""><figcaption><p>General usage statistics</p></figcaption></figure>

<figure><img src="/files/kYq7CDZ2XTvbH2C9XhTN" alt=""><figcaption><p>Keywords, sentiments and questions, including unanswered questions</p></figcaption></figure>


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.twise.ai/other/insights.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.