Insights

Twise provides detailed insights into what your users have been asking about, it extracts keywords, sentiments and a list of questions asked.

You can also see the unanswered questions which is a great way to keep on improving the answer quality.

Unanswered questions

We suggest that you copy the unanswered question and use that to create a new knowledge card by clicking the icon that looks like a speech bubble with a plus inside it.

You can also mark a question as answered by clicking the two check marks (this will remove the question from the list).

Conversation history for unanswered questions

By clicking the time icon you can open the full conversation history and see the full context of what the user was asking about that could not be answered.

Screenshots

General usage statistics

Keywords, sentiments and questions, including unanswered questions