# \[Video] Tips, tricks and admin walk through

{% embed url="<https://youtu.be/ylgoW6Fpc64>" %}

**1. Introduction to Twise.ai**

• Overview of Twise.ai capabilities:

• Provides instant, intelligent, and personalized responses for website visitors.

• Allows businesses to train AI using existing website content, documents, and media.

• Offers multilingual support, customizable design, and advanced visitor insights.

• Goals of the discussion:

• Addressing specific use cases for a safari business.

• Learning best practices for training and using Twise.ai effectively.

**2. Key Features Highlighted**

Content Training:

• Methods: Scraping website content, uploading documents (e.g., PDFs), and manual input.

• Best practices: Use selective scraping or upload curated content to avoid irrelevant data.

• Example: Customizing knowledge cards with sample safari itineraries.

Custom AI Responses:

• How to edit responses to ensure they reflect accurate and natural language.

• Setting up clarifying questions before collecting visitor contact details.

Style Customization:

• Extracting website styles for seamless integration.

• Customizing the AI’s welcome message and response tone.

• Voice Options:

• Choosing or uploading a custom voice for AI interactions.<br>

**3. Advanced Setup Tips**

Managing Content and Images:

• Adding images to knowledge cards for visual context.

• Associating images with specific answers.

Cleaning Data:

• How to delete outdated or irrelevant information.

• Using the “delete conversation history” feature to refresh AI memory.

Building Visitor Menus:

• Automatically generating navigation menus for FAQs and topics.

**4. Practical Use Cases Discussed**

Handling Visitor Inquiries:

• Example: Providing itineraries for Ethiopia safaris and tailoring responses based on uploaded content.

Simplifying Lead Qualification:

• Guiding visitors with clarifying questions.

• Collecting contact details through conversational prompts.

• Multi-Property Management:

• Setting up separate AIs for different business URLs or combining them.<br>

**5. Technical Insights**

Embedding Twise.ai:

• Instructions for adding widgets to websites (e.g., embedding code on Wix).

• Sharing full-screen AI links for social media promotion.

Using Third-Party Resources:

• How Twise.ai interacts with embedded tools like Wetu for itinerary details.

• Workarounds for inaccessible content (e.g., uploading itineraries as PDFs).<br>

**6. Lessons Learned and Feedback**

Importance of:

• Curating content for accuracy and relevance.

• Balancing automation with a human touch in customer interactions.

Observations:

• Small businesses can champion AI adoption to enhance customer engagement.<br>

**7. Next Steps**

Actionable Takeaways for Users:

• Begin with curated content uploads and selective scraping.

• Test and refine responses through preview mode and conversation insights.

• Leverage Twise.ai’s full-screen links for broader engagement.

• Pro Tip: Use visitor insights to refine offerings and target customer needs.

**8. Additional Resources**

Related Help Articles:

• [Setting Up Twise.ai for the First Time.](https://help.twise.ai/welcome/quick-start-guide)

• [Managing Knowledge Cards and Responses.](https://help.twise.ai/content/knowledge-cards)

• [Tips for Optimizing Visitor Engagement](https://help.twise.ai/other/understand-the-visitor-setting-up-twise-for-personalized-engagement).

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This outline ensures the help article covers the critical points discussed in the video while providing actionable guidance for Twise.ai users.