This guide walks you through a hands-on discussion about setting up and using Twise.ai, featuring tips and insights shared by René (Twise.ai) during a live walkthrough with a customer.
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1. Introduction to Twise.ai
• Overview of Twise.ai capabilities:
• Provides instant, intelligent, and personalized responses for website visitors.
• Allows businesses to train AI using existing website content, documents, and media.
• Offers multilingual support, customizable design, and advanced visitor insights.
• Goals of the discussion:
• Addressing specific use cases for a safari business.
• Learning best practices for training and using Twise.ai effectively.
2. Key Features Highlighted
Content Training:
• Methods: Scraping website content, uploading documents (e.g., PDFs), and manual input.
• Best practices: Use selective scraping or upload curated content to avoid irrelevant data.
• Example: Customizing knowledge cards with sample safari itineraries.
Custom AI Responses:
• How to edit responses to ensure they reflect accurate and natural language.
• Setting up clarifying questions before collecting visitor contact details.
Style Customization:
• Extracting website styles for seamless integration.
• Customizing the AI’s welcome message and response tone.
• Voice Options:
• Choosing or uploading a custom voice for AI interactions.
3. Advanced Setup Tips
Managing Content and Images:
• Adding images to knowledge cards for visual context.
• Associating images with specific answers.
Cleaning Data:
• How to delete outdated or irrelevant information.
• Using the “delete conversation history” feature to refresh AI memory.
Building Visitor Menus:
• Automatically generating navigation menus for FAQs and topics.
4. Practical Use Cases Discussed
Handling Visitor Inquiries:
• Example: Providing itineraries for Ethiopia safaris and tailoring responses based on uploaded content.
Simplifying Lead Qualification:
• Guiding visitors with clarifying questions.
• Collecting contact details through conversational prompts.
• Multi-Property Management:
• Setting up separate AIs for different business URLs or combining them.
5. Technical Insights
Embedding Twise.ai:
• Instructions for adding widgets to websites (e.g., embedding code on Wix).
• Sharing full-screen AI links for social media promotion.
Using Third-Party Resources:
• How Twise.ai interacts with embedded tools like Wetu for itinerary details.
• Workarounds for inaccessible content (e.g., uploading itineraries as PDFs).
6. Lessons Learned and Feedback
Importance of:
• Curating content for accuracy and relevance.
• Balancing automation with a human touch in customer interactions.
Observations:
• Small businesses can champion AI adoption to enhance customer engagement.
7. Next Steps
Actionable Takeaways for Users:
• Begin with curated content uploads and selective scraping.
• Test and refine responses through preview mode and conversation insights.
• Leverage Twise.ai’s full-screen links for broader engagement.
• Pro Tip: Use visitor insights to refine offerings and target customer needs.
8. Additional Resources
Related Help Articles:
• Setting Up Twise.ai for the First Time.
• Managing Knowledge Cards and Responses.
• Tips for Optimizing Visitor Engagement.
This outline ensures the help article covers the critical points discussed in the video while providing actionable guidance for Twise.ai users.
