Knowledge cards

When you upload content that contains text, or can be transcribed into text, twise will use AI to extract a list of questions and answers from that content, and convert it into content cards.

Here is an example of a LinkedIn profile being converted into cards:

The cards can be found under the Content > Knowledge tab.

You can search for cards that contain a specific word or phrase, and then edit or delete the card.

Why the Question and Answer format?

You will see that the two fields for any card is Question and Answer. While you do not have to follow this format the first field will tell the AI when to use the content that is in the answer field. So field one, Question, acts like an instruction to the AI for when to use this specific knowledge.

Since twise is all about answering users questions fast and accurately it makes sense to structure the knowledge in a question and answer way but again you can use the Question field to give other instructions too, like adding a general concept, for example "Pricing" and then in the Answer field you type out the pricing information.

How do I add new knowledge cards?

or click the Quick add option:

Best practise for adding knowledge cards

First off, do not add too much text into a card, if you create one manually.

The cards should ideally be in a Question and Answer format with one question and one answer per question. For the best quality output do not add more than 100-200 words.

For longer documents, or longer questions and answers, please upload them as a word or text document under the Add content > Learn from documents tab.

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